🔐 Logging In & User Access
Welcome to PrepBase!
This page will guide you through everything you need to know about logging into your account, accessing your dashboard, and understanding how access levels work for different user roles.
Whether you’re logging in for the first time or switching between multiple accounts (like a parent and student profile), this guide will walk you through every step with clarity.
🧭 1. Where to Log In
You can access the PrepBase login page through the main portal link:
https://mbrize.admin.prep-base.com/auth/login
On this page, you’ll find:
Email / Username Field – enter your registered email address.
Password Field – type your secure password.
Forgot Password? – click if you need to reset your password.
Log In Button – to enter your account dashboard.
🔑 2. Logging In for the First Time
When your account is created by an Admin (for Students, Tutors, or Parents), you’ll receive an activation email.
This email includes:
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Your login credentials (email + temporary password).
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A secure activation link to verify your account.
Steps:
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Open your welcome or activation email from PrepBase Support.
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Click “Activate Account”.
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Set your new password when prompted.
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Once confirmed, you’ll be redirected to your PrepBase Dashboard.
🔁 3. Resetting Your Password
If you forget your password:
Visit the Login Page.
Click “Forgot Password?” under the password field.
Enter your registered email address.
Check your inbox for a password reset link.
Set a new password and log in again.
💡 Tip: Your new password must include at least 8 characters, one capital letter, one number, and one special character for security.
👥 4. User Access & Dashboard Overview
After logging in, your access level determines which sections of the PrepBase platform you can view and manage.
PrepBase has four main user roles, each with different dashboards and permissions.
🧑💼 1. Administrator Access
Role Overview:
Administrators have full control over the entire PrepBase platform. They can manage users, create schools, assign tutors, and configure billing, reports, and workflows.
Admin Can:
Add and remove users (Students, Tutors, Parents).
Manage institutions, projects, and class schedules.
Configure billing, payroll, and reports.
Access all settings and modules.
Admin Dashboard Screenshot:
🔒 Access Level: Full Access to all modules.
🧑🏫 2. Tutor / Counselor Access
Role Overview:
Tutors and Counselors can view and manage their assigned students, schedule sessions, track progress, and communicate with students or parents.
Tutor Can:
Access Calendar & Sessions.
Manage assigned Students & Projects.
View and upload Resources.
Communicate through the Messages or Announcements section.
View performance Reports (limited to assigned students).
📸
🔒 Access Level: Moderate (Access only to assigned students, sessions, and projects).
🎓 3. Student Access
Role Overview:
Students can log in to view their classes, session schedules, learning resources, and performance reports.
Student Can:
Join or view Scheduled Sessions.
Access Learning Materials / Resources uploaded by Tutors.
Submit assignments or view feedback.
Track Progress Reports.
Communicate with Tutors.
🔒 Access Level: Limited (Access to personal classes, resources, and tutor communications only).
👩👧 4. Parent / Guardian Access
Role Overview:
Parents can monitor their child’s academic progress, view payment history, and stay connected with Tutors or Admins.
Parent Can:
View linked Student Accounts.
Track Session History and Performance Reports.
Access Billing & Invoicing details.
Communicate with Tutors and Admins.
📸
🔒 Access Level: View-only (Access limited to linked student data and billing).
🧩 5. Switching Between Accounts
If a user has multiple roles (for example, a Parent who is also a Tutor), PrepBase allows easy role switching without logging out.
Steps to Switch Roles:
Click on your Profile Icon (top-right corner).
Choose “Switch Role” from the dropdown menu.
Select the desired account type (e.g., Tutor or Parent).
The dashboard will refresh according to that role.
📸
💡 Tip: The header color or dashboard layout may slightly change to indicate which role you’re currently using.
🖥️ 6. Logging Out
To safely exit your account:
Click on your Profile Icon.
Select Sign Out.
You’ll be redirected to the Login Page.
🔐 Always log out from shared or public devices to protect your account.
⚠️ 7. Common Login Issues & Troubleshooting
| Issue | Possible Cause | Solution |
|---|---|---|
| Invalid credentials | Wrong email/password | Reset your password or check spelling |
| Account not activated | You haven’t verified your email | Check your inbox for the activation link |
| Access denied | Role permissions not assigned | Contact Admin to review your access |
| Page not loading | Browser cache issue | Clear cache or switch browser |
✅ Quick Summary
| User Role | Access Level | Key Areas Accessible |
|---|---|---|
| Admin | Full Access | All platform modules |
| Tutor / Counselor | Moderate | Assigned students, sessions, reports |
| Student | Limited | Personal sessions, learning materials |
| Parent | View-only | Child’s progress, billing & reports |
💬 Need Help Logging In?
If you’re still unable to log in or access your dashboard:
📧 Email: support@prep-base.com
☎️ Phone: +971 800 2028
💬 Live Chat: Available in the bottom-right corner of your PrepBase portal.
🚀 Next Step
Now that you’ve successfully logged in, move on to:
👉 Getting Started → Navigating the Dashboard
to explore your personalized workspace inside PrepBase.