How to use this guide

How to use this guide

Welcome to the PrepBase Help Center!
This guide is your central resource for learning, setting up, and managing every part of the PrepBase platform. Whether you’re an Administrator, Tutors & Counselors, Student, or Parent, you’ll find step-by-step explanations to help you navigate confidently.

PrepBase is built to simplify how educational institutions, tutors, and students connect, learn, and grow — and this guide shows you how to get the most out of every feature.

🧭 Purpose of This Guide

The Help Center is divided into key sections, each representing a major feature of the PrepBase platform.
Every article explains:

  • What the feature does

  • Who can access it

  • How to set it up or use it

  • Best practices and troubleshooting tips

This ensures you never feel lost — and can master the platform at your own pace.

📑 How to Navigate This Guide

Each card on the Help Center homepage represents a dedicated section. Here’s a quick overview of what you’ll find in each:

🚀 Getting Started

Learn the basics — how to create your PrepBase account, set up your profile, and get familiar with the dashboard layout.

Ideal for: All new users (Admins, Tutors & Counselors, Students, Parents)
Includes: Account setup, user roles, navigation, platform overview.


🎓 Students Accounts

Manage student profiles, link them with parent accounts, and track their learning journey.

Ideal for: Admins and Tutors & Counselors
Includes: Adding students, managing family accounts, setting student permissions.


🧑‍🏫 Tutors & Counselors Accounts

Understand how to onboard and manage teaching staff. Learn how payroll works and how to assign students to tutors or counselors.

Ideal for: Admins and HR teams
Includes: Tutors & Counselors setup, payroll overview, student-tutor linking.


🗓️ Calendar & Sessions

Learn how to schedule, edit, and manage classes or sessions — plus how to set up recurring meetings.

Ideal for: Tutors & Counselors, Students, Admins
Includes: Creating session types, scheduling tools, session history.


💼 Packages & Promos

Set up and manage pricing plans, packages, and promo codes to streamline student enrollments and offers.

Ideal for: Admins and Finance Managers
Includes: Custom package setup, discount creation, promo code tracking.


📚 Subjects & Expertise

Add subjects, skill sets, and curriculums that match your institution’s or tutoring service’s offerings.

Ideal for: Admins and Tutors
Includes: Subject creation, topic tagging, curriculum management.


🏫 Schools & Colleges

Set up institutions, assign users, and manage educational entities under one unified system.

Ideal for: Admins managing multiple branches or schools
Includes: Adding schools, connecting departments, monitoring institution data.


⚙️ Workflows

Define your default operational flows (like project approval or class scheduling) and customize them for specific projects.

Ideal for: Admins and Project Managers
Includes: Workflow templates, conditional steps, and automation setup.


🧩 Projects

Learn how to create, manage, and customize educational or organizational projects within PrepBase.

Ideal for: Tutors & Counselors, Admins
Includes: Project creation, assigning members, and tracking progress.


📦 Resource Management

Manage all your uploaded materials — files, lessons, notes, and course content — in one place.

Ideal for: Tutors & Counselors, Students, Admins
Includes: Uploading files, organizing resources, managing categories.


💳 Billing & Invoicing

Handle billing, transactions, and invoices between families, tutors, and institutions.

Ideal for: Admins, Finance Managers, Parents
Includes: Generating invoices, tracking payments, and managing billing cycles.


🧾 Payroll

Manage and automate tutor and counselor payrolls efficiently.

Ideal for: Admins
Includes: Payment setup, Tutors & Counselors compensation management, payroll reports.


💬 Communication

Learn how to send announcements, chat in-app, and manage messaging templates.

Ideal for: Tutors & Counselors, Students, Admins
Includes: Message templates, announcements, and in-app chat setup.


🛠️ Support

Understand how to use PrepBase’s built-in ticketing and support system.

Ideal for: All users needing help
Includes: Creating support tickets, tracking issues, escalation process.


📊 Reports

Learn how to generate insightful reports on student performance, tutor efficiency, and institutional metrics.

Ideal for: Admins and Tutors & Counselors
Includes: Report customization, analytics dashboard, data export.


👤 Users

Manage user profiles, permissions, and access levels for everyone on the platform.

Ideal for: Admins and Support Staff
Includes: Adding new users, assigning roles, editing privileges.

🔍 Finding What You Need Quickly

Use the search bar at the top of the Help Center — type in a keyword (like sessions, billing, or tutors) and you’ll get instant results.
You can also navigate through the side Table of Contents within each article to jump between topics easily.

💡 Pro Tip: Bookmark pages like Reports, Billing & Invoicing, or Sessions that you use frequently.

💬 Need More Help?

If you ever need assistance beyond the articles:

Our team is always ready to guide you.

✅ Next Step

Now that you understand how to use this Help Center, start with:
👉 Getting Started → Platform Overview to begin your PrepBase journey.

IN THIS ARTICLE